Refund policy

Returns

Here at Temporship we want to make sure you are 100% happy with your purchase. That is why we offer a full refund on full price items (excluding sale, underwear, swimwear, perfume and jewellery) if you change your mind. Please note we have a 14 day returns policy. 

  • You MUST initiate your online return request within 7 days of delivery to ensure your return package can reach us within 14 days from the time your delivery reached you. 

Purchases excluding sale, underwear, perfume and jewellery can be returned for a refund or store credit.

To be eligible, your item must be unworn or unused, with tags, and in its original condition.

To start a return, you can contact us at [email protected] noting your invoice number. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note returns shipping is at the expense of the customer.

We will notify you once we’ve received and inspected your return, and let you know if the it is approved or not. If approved, you’ll automatically be credited. If your return does not satisfy all the conditions it will be returned to you. 
You can always contact us for any return questions at [email protected]

Exchanges

The fastest way to ensure you get your desired product is to make a separate purchase for the new item and contact us at [email protected] to arrange a return for the original purchase.

Sale Items

We do not accept returns on sale items.

Perfume

To ensure a risk free purchase for you, all 50ml and 100ml purchases come bundled with a 2ml tester to allow you to experience your new perfume before unwrapping the full-sized bottle.

After trying out the tester, you can decide to keep your new fragrance or return the unopened full-size bottle for a refund or exchange. 

If you open the seal of the full-size bottle, unfortunately we cannot offer exchanges or refund for change-of-mind.

We do not offer change-of-mind returns or exchanges for the Discovery Set, 2ml or 10ml bottles, Staple Collection, Rendezvous Set or Collective Set(unless faulty). 

Non-refundable items

Due to hygiene reasons, we do not offer returns on jewellery, 2ml and 10ml perfume, underwear and swimwear. Gift cards are also non refundable. Please get in touch if you have questions or concerns about your specific item.

Disclaimer

As we run our online store from our bricks and mortar store, all the stock available online is also available in store. This means there is a possibility on the very rare occasion that an item you have ordered online may be purchased  in store at the same time. If this rare event does happen we will notify you as soon as possible and issue a refund for the sold out item.